Refund policy

Return & Refund Policy

Last updated: August 29, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original sealed packaging, in the same condition that you received it. You'll also need the receipt or proof of purchase. For hygiene and safety reasons, opened or used personal care products cannot be returned unless they arrived damaged or defective.

To start a return, contact us at magnica.ph@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Returns will need to be sent to:

Unit 10 Luxur Place, Magsaysay Road, Taculing, Bacolod City, Negros Occidental, Philippines 6100.

Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items

For hygiene and safety reasons, opened or used personal care products cannot be returned. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or payment provider to process and post the refund.

If more than 15 business days have passed since we've approved your return, please contact us at magnica.ph@gmail.com.